Search Knowledge Base

Shipping & Pricing

Back

We are now offering FREE SHIPPING TO NEW ZEALAND! 

COVID 19

Please expect slightly extended delivery periods over this time as the postal system works hard to clear the backlog of parcels in their care. Please follow the tracking we will send to you once your parcel has left us, your patience is very much appreciated at this time.  

Regrettably, at this time we can only send to New Zealand and Australia due to COVID-19 freight restrictions. 

STANDARD DELIVERY TIMES

Stock permitting, we AIM to dispatch all orders placed by 2pm (NZT) Monday to Friday (excludes public holidays).

Destination Delivery Method
Approx Delivery Time Price
New Zealand Courier Post 1 - 3 days FREE
Australia Australian Post 3 - 5 days from $9.50
Worldwide New Zealand Post 5 - 10 days from $18.00

You will receive a tracking email as soon as the courier has collected it from our warehouse - which means it is on it's way to you!

DUTY & TAXES:

The recipient is responsible for any import duties and taxes in the destination country. We are unable to advise what these are, as each country has different rates and thresholds based on the value of your order. Please contact your local customs office for more information. OR see if there is a local supplier in your region.

TERMS & CONDITIONS:
  • All orders are shipped from our warehouse in Greytown, New Zealand
  • All orders are couriered with a 'sign for delivery' service. Please note on your order comments if you give authority to leave
  • Please allow an extra 1-3 days during peak times e.g. Christmas, sales, promotions etc.
  • In the unlikely event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives back in stock.
  • Delivery times are not guaranteed and once your order has been dispatched, delays and lost parcels can occur. In the event of prolonged delays and non-delivery please contact us so that we can help resolve this for you.
  • PO Box deliveries are sent using a non-signature required service and may take 2-3 extra days for delivery for NZ and up to 3 weeks for international.
  • As you will understand, we reserve the right to hold any order for suspected fraud.
  • We reserve the right to increase delivery charges for larger orders or for certain countries. If this is the case we will contact you before shipping to confirm these charges.
  • Any duty or tax charges imposed by customs are the customers/recipients responsibility.
  • International deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year.

Need some assistance? Please don't hesitate to contact us for any questions or queries that you may have.

Live Chat

NZ: 0800 12 46 46