Delivery

NEW ZEALAND & AUSTRALIA

Stock permitting, we AIM to dispatch all orders placed by 2pm (NZT) Monday to Friday (excludes public holidays).

Destination Delivery Method
Approx Delivery Time Price
New Zealand Courier Post 1 - 3 days from $4.50
Australia Australian Post 3 - 5 days from $9.50
Worldwide New Zealand Post 5 - 10 days from $18.00

You will receive a tracking email as soon as the courier has collected it from our warehouse - which means it is on it's way to you!

DUTY & TAXES:

The recipient is responsible for any import duties and taxes in the destination country. We are unable to advise what these are as each country has different rates and thresholds based on the value of your order. Please contact your local customs office for more information.

TERMS & CONDITIONS:
  • All orders are shipped from our warehouse in Greytown, New Zealand
  • All order are couriered with a 'sign for delivery' service. Please note on your order comments if you give authority to leave
  • Please allow an extra 1-3 days during peak times e.g. Christmas, sales, promotions etc.
  • In the unlikely event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives back in stock.
  • Delivery times are not guaranteed and once your order has been dispatched, delays and lost parcels can occur. In the event of prolonged delays and non-delivery please contact us so that we can help resolve this for you.
  • PO Box deliveries are sent using a non-signature required service and may take 2-3 extra days for delivery for NZ and up to 3 weeks for international.
  • As you will understand, we reserve the right to hold any order for suspected fraud.
  • We reserve the right to increase delivery charges for larger orders or for certain countries. If this is the case we will contact you before shipping to confirm these charges.
  • Any duty or tax charges imposed by customs are the customers/recipients responsibility.
  • International deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year.


DO YOU SHIP WORLDWIDE?

Yes we can ship anywhere in the world but please note it may be prudent to order from one of our local distributors in the country you wish to ship to - this will reduce shipping and customs import fees:

UNITED KINGDOM

Visit Merino Kids UK, Natural Baby Shower or the Merino Kids store on Amazon UK

EUROPE

Visit Natural Baby Shower - will ship anywhere in Europe

CANADA

Canada's Baby Store or the Merino Kids store on Amazon CA

USA

Visit Merino Kids USA or the Merino Kids store on Amazon USA

CHINA

Visit the Merino Kids store on Amazon China

JAPAN

Visit the Merino Kids store on Amazon Japan

**All orders placed through this website are shipped from our warehouse in New Zealand and any import duties and taxes are the responsibility of the recipient in the destination country**