New Zealand and Australian Orders
- Please allow an extra 1-3 days during peak times e.g. Christmas, sales, promotions etc.
- In the unlikely event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives back in stock.
- Delivery times are not guaranteed and once your order has been dispatched, delays and lost parcels can occur. In the event of prolonged delays and non-delivery please contact us so that we can help resolve this for you.
- PO Box deliveries are sent using a non-signature required service and may take 2-3 extra days for delivery for NZ and up to 3 weeks for international.
- As you will understand, we reserve the right to hold any order for suspected fraud.
- We reserve the right to increase delivery charges for larger orders or for certain countries. If this is the case we will contact you before shipping to confirm these charges.
- Any duty or tax charges imposed by customs are the customers/recipients responsibility.
- International deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year.
Shipping charges start at the following and are subject to change:
Standard (within 1-3 working days)
Next Day Express (1 working day, Orders placed before 10am)
TOLL Priority (3-5 working days for central areas)
Express DHL (2-3 working days)
NZ Post (6-10 working days)
Contact Us for rates and expected delivery times
IMPORTANT: We can ship anywhere in the world but please note it may be prutdent to order from one of our local distributors in the country you wich to ship to - this will reduce shipping and customs import fees:
United Kingdom Orders
Visit Natural Baby Shower - will ship anywhere in Europe
France - visit the Merino Kids store on Amazon France
Germany - visit the Merino Kids store on Amazon Germany
Visit the Merino Kids store on Amazon China
Visit the Merino Kids store on Amazon Japan
**All orders placed through this website are shipped from our warehouse in New Zealand**